Emergency Relief

We aim to assist people deal with their immediate situation in a way that maintains dignity and encourages self-reliance

Emergency Relief

Is not only about providing people with goods and the costs of essential items. It goes hand-in-hand with giving people information about other community services and activities which may help them to improve their situation.

The majority of people who request emergency relief live in poverty most of the time. Their financial crisis is not always caused by an extraordinary one-off event requiring them to seek financial and related support from emergency relief agencies; often it is a permanent crisis. We have found that many people seeking assistance do not have savings to tide them over during difficult financial times. Often their relatives and friends have limited financial resources as well and cannot provide financial support to them. It is common for such people to pay more than half their income on rent which leaves them little for other essential costs of daily living. Families on low incomes with school-age children often experience financial crises because of education costs and other expenses relating to their children.

Our assistance is sought between 400 — 500 occasions each month by individuals and families, and the Centre often finds it difficult to cope with the demand on its services with the limited resources available. Only after careful consideration and assessment of a person or family situation, community workers plan options with the person and decide how much assistance can be offered.

Eligibility for Emergency Relief
You must be a resident of Frankston City to be eligible for Emergency Relief assistance. People residing outside this area should contact emergency relief providers in their own municipality.


Appointments are available for people requesting emergency relief. If you make an appointment before you visit the agency it may save you the inconvenience of a long wait as the agency is often very busy.
Phone 9783 7284 for appointments.

Information required by Interviewers
People requesting emergency relief will be asked to describe the situation which led them to seek assistance. The agency requires the following information or paperwork for emergency relief assessment:

  • Formal identification which states current address (driver's licence, health card, rent receipt etc.) Details of recently paid and outstanding bills - (rent, gas, electricity, credit cards, personal loans, council rates, water rates, car registration insurance etc.) Details of general living expenses (food, clothing, rent, education, motor vehicle costs etc.)
  • Details of income (Centrelink pension and allowances, wages/salary, Austudy etc.)

Trained Volunteer Community Workers
Community workers at the agency are selected because of their interest in helping others and for their warm and caring personalities. Their own life experiences help them to perform their duties competently. All community workers at the agency have successfully completed the accredited Community Information Worker’s Certificate course. They are taught skills in interviewing, basic counselling, communication and providing information. After completing this course they are required to attend ongoing training to update and improve their skills and to keep them informed of current issues.

Emergency Relief Interviews
Abusive, intimidating, threatening or aggressive behaviour is unacceptable under any circumstances. People exhibiting such behaviour will be asked to leave immediately.

The interviews:

  • Will be confidential and take place in a private interview room. May include providing support for people who have a temporary and unexpected financial crisis. May include help to speak to your debtors. May look at ways that emergency relief can relieve your crisis. Can ask you to seek assistance from other support services. Do not include providing cash. Will not result in regular on-going assistance.
  • Will be conducted by a trained volunteer community worker.

More local assistance (on this website)

Homeless in Frankston
Where to go, links to other websites and assistance available.

Where to find emergency accommodation
A list of agencies that provide services in areas of emergency accommodation and housing information locally and around Melbourne.

Permanent residential caravan parks and cabins
Addresses, contact numbers, facilities, rules and approximate weekly rental costs of onsite vans and cabins in the local area and around Melbourne.

Where to find local assistance
Addresses, contact details and opening hours: