Crisis Support Service

We aim to assist people deal with their immediate situation in a way that maintains dignity and encourages self-reliance.


All Information given to the agency by people about their problems is kept completely confidential. Under the provisions of the Privacy Act information being collected by CSF will be held securely and no one can contact the agency and obtain information about another person without that person’s full authorisation. You have the right of access to, and alteration of, incorrect personal information concerning yourself in accordance with the Privacy Act.

If you would like to contact a trained community worker about a particular personal problem you can phone. email, write or call in to the agency.


When a person visits or phones the agency for assistance with a crisis, it is important that their situation is assessed correctly so that the appropriate support can be given. Specially trained community workers speak to the person about his or her problem and then, with the person’s permission, arrange for any necessary support to be provided.

Crisis Support Services offered

Print 'Support and Information Service' Brochure 444k (2 page PDF)

The agency can directly provide or organise a range of assistance for people in crisis. Services include:

Crisis Intervention

People who need to discuss their crisis situation immediately, can visit or phone and speak to one of the agency’s trained community workers without delay.

Ongoing Counselling

If a person requires ongoing counselling with a complex personal problem, an appointment can be arranged for them with a professional counsellor.


The agency will provide people with assistance in negotiating with a Government department, financial institution, a landlord, etc.

Victims of Crime

Information and support can be provided to people who have been victims of crime.

Emergency Financial Help

Subject to eligibility, (see below), help can be provided to Frankston City residents in the form of food parcels, supermarket food vouchers, essential travel costs, essential medication expenses, costs of emergency accommodation and assistance in obtaining other basic living essentials. An appointment will be required.

Domestic Violence

Help is available through the agency for people experiencing physical, verbal, emotional or threatened violence.

Eligibility for Emergency Relief

You must be a resident of Frankston City to be eligible for Emergency Relief assistance. People residing outside this area should contact emergency relief providers in their own municipality.


People can also visit or phone the agency to seek assistance with any other major problem which may cause people distress, including problems which relate to:




Other services currently offered:

Salvation Army statewide database:

Search the Salvation Army database with contact details for services throughout Victoria via this VIA THIS LINK. The CRIS (Crisis Referral Information System) Online Directory contains information on a large number of Victorian community based support services and other organisations.