Victorian Government Ombudsman
Before making a complaint, you must first try to resolve your problem with the authority
concerned. Complaints should be written and signed. You can complain to the Ombudsman of Victoria if you are unhappy about the way you have been treated by any:

• Victorian Government department

• Statutory Authority

• Municipal or Shire Council

• Private agency carrying out statutory responsibilities of government

Location
Level 9
459 Collins Street (North Tower)
Melbourne VIC 3000
Website: www.ombudsman.vic.gov.au
Phone: (03) 9613 6222
Toll free: 1800 806 314
Email: ombudvic@ombudsman.vic.gov.au

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Commonwealth Government Ombudsman
The Commonwealth Ombudsman investigates complaints about:

• Actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory, or unfair 

• Goods and services delivered to the public by government contractors for and on behalf of the Australian Government

Commonwealth government agencies include Centrelink and Veterans & Affairs benefits, child support payments, Child Support Agency, ATO, Australian Federal Police, Defence Force, immigration detention centres and immigration decisions.

Location
Level 10
Casselden Place
2 Lonsdale Street
Melbourne VIC 3000
Phone: 1300 362 072
Email: ombudsman@ombudsman.gov.au

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Financial Ombudsman Service
The Financial Ombudsman Service (FOS) Australia offers fair, independent, and accessible dispute resolution for consumers who are unable to resolve complaints with member financial service providers. The service is free of charge for applicants and is an alternative to going to court.

Postal address:
GPO Box 3
Melbourne VIC 3001
Website: www.fos.org.au
Phone: (03) 9613 6399
Tollfree: 1800 367 287
Email: info@fos.org.au

CityLink Customer Ombudsman
Free service fully funded by Transurban. You must try to resolve your problem before
contacting the Ombudsman. Phone CityLink Customer Service on 8656 8770 or
email resolve@citylink.com.au.

Postal address:
GPO Box 3
Melbourne VIC 3001
Website: www.tollingombudsman.com.au
Phone: 1800 145 009
Email: admin@tollingombudsman.com.au

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Energy & Water Ombudsman
Free service independently resolves disputes between electricity, gas and water customers and providers.

Postal address:
GPO Box 3
Melbourne VIC 3001
Website: www.ewov.com.au
Phone: 1800 500 509
Email: ewovinfo@ewov.com.au

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Public Transport Ombudsman (Victoria)
Investigates complaints which have been unable to be resolved directly with public
transport operators. The Ombudsman provides a free and fair service, independent of both the government and public transport operators. You must give the public transport
operator the opportunity to respond by complaining directly to them. If you are dissatisfied with their response then you can complain to the Ombudsman.

Postal address:
PO Box 538
Collins Street West
MELBOURNE VIC 8007
Website: www.ptovic.com.au
Phone: (03) 8623 2111 or 1800 466 865
Email: enquiries@ptovic.com.au

Telecommunications Industry Ombudsman
Resolves disputes for residential and small business consumers who have a complaint about their telephone or internet service. You must try to resolve the problem with your provider first.

Location:
Level 3
595 Collins Street
Melbourne VIC 3000
Website: www.tio.com.au
Phone: 1800 062 058
Email: tio@tio.com.au